Answering services are third-party organizations that perform inbound and outbound business communications for clients. They execute these business communications remotely, outside the walls of the businesses which they serve. The term “after-office” refers to any time outside of regular business hours. After-office answering services are also referred to as off-hours answering services, weekend answering services, evening answering services, and 24-hour answering services.
When customers call after business hours, and there is nobody present, you can lose out on opportunities for new business. An after-office answering service allows you to replace your voicemail with a live receptionist who can direct callers to an appropriate solution. After-office answering services are designed to help you extend your business hours even if your main office isn’t open. Such a service gives current clients and prospects access to your company around the clock.
A 2011 Consumer Reports survey showed that people who could not reach a human on the other end of a business line rated their irritability at 8.9 out of 10. Without an after-hours answering service, you’re risking your reputation with your clients and limiting your business's earnings.
With our after-office answering service, you’ll be virtually available 24 hours a day, 7 days a week, 365 days a year. Available without a large expense, our services are flexible and designed to supplement your existing operation.