Data Privacy Policy

Introduction

At The Allied Outsourcing, we value the privacy of your personal information and are committed to protecting it. This Data Privacy Policy has been formulated by applicable regulations on safeguarding privacy to ensure that your data is handled with due care. It reflects our commitment to preserving your trust in us by using and securing your information responsibly.

Information We Collect

We gather specific categories of information to facilitate the delivery of our services and amplify your overall experience. These include:

Personal Information: This is information you give us voluntarily, including your name, email address, telephone number, billing details, and other information necessary to conduct a transaction or to communicate with you.

Usage Data: This includes information collected automatically and associated with your visit to our website or services, as well as your interactions with our services. This may include your IP address, the type of browser and operating system used, the date and time of your visit, and the pages visited.

Cookies and Other Technologies: We use cookies and other tracking technologies to enhance your user experience and provide more personalised content. These tools also enable us to serve data for analytical purposes and refine our customer offerings.

How We Use Your Information

Information collected is used considerately and for legitimate purposes, including:

• Providing Services: To process transactions, deliver requested services, and offer responsive customer support tailored to your needs.
• Performance Optimisation: We analyse usage patterns to develop strategies for enhancing and improving services, ensuring a maximum user experience.
• Marketing and Communications: With your consent, we may periodically send you updated emails, promotional offers, and newsletters. You can withdraw your consent to data processing for marketing purposes at any time by contacting us, but this will not affect your rights to core services.

Information Sharing and Disclosure

Your information is handled with care and only shared in the following contexts:

Trustworthy Partners and Service Providers:

• We may share your data with specifically selected third parties to the extent required to develop and deliver services in an orderly manner.
• We deal with various payment processing systems, IT service providers, marketing service providers, and similar businesses.
• Each party must protect the confidential information disclosed and treat personal information by applicable data protection laws, as per our contractual obligations.

Legal and Regulatory Compliance: If disclosure is mandated by law or necessary to protect our rights, we may share information with government authorities or as part of legal proceedings.

Data Security

We are committed to protecting your personal information. We implement state-of-the-art security measures, including data encryption, secure servers, and restricted access. We continually assess and improve our security practices to protect against unauthorised access and breaches.

Your Rights

We are committed to upholding your data rights. These include the right to:

• Access Your Information: Get a copy of our data about you.
• Request Corrections: The update or amendment of incomplete or inaccurate data.
• Request Deletion: Under specific conditions, have your data erased from our systems.
• Restrict Processing: This allows us to limit how we may use your data in certain circumstances.
• Data Portability: You have the right to receive the data concerning you in a structured, standard, and machine-readable format, and your data can be transmitted to another service provider upon request.

If you have any questions or requests regarding your rights, please contact us at [email protected]. We will do our best to respond to all such requests promptly, by applicable law.

Policy Updates

This policy is periodically revised to reflect our changing practices or obligations under law. We invite you to review this page periodically to stay informed about the latest updates to how your information is managed. If we make material changes, we will provide notice of those changes through one or more appropriate channels.

Contact Us

Please email us at [email protected] with any questions, concerns, or feedback about this policy. We're here to help and want to explain your privacy as clearly as possible.

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Invoice Cycle Policy

Overview

We work with service providers at Allied Outsourcing to minimise complex and inefficient invoicing. This Invoice Cycle Policy defines the procedure and timeline for billing expectations, ensuring a smooth and professional experience.

Invoice Schedule

• Monthly Billing: Invoices are generated for services provided in the previous calendar month on the first business day of each month.
• Payment Terms: All payments must be made within 30 days of the invoice date unless other arrangements have been agreed to in writing.

Payment Methods

We accept the following payment methods to provide you with more convenience in making the transaction:

• Major credit and debit cards.
• Bank transfers to our accounts.
• We may authorise online payment services, such as PayPal, or other payment methods from time to time.

Late Payments

To be sure that the service is continued uninterrupted, prompt payment is necessary. If fees are late, then the following policies shall apply:

• Late Payments: Overdue balances may be penalised by a [specific percentage]. The penalty is calculated monthly based on the total amount outstanding from the date payments first became overdue until full payment is received.
• Service Interruption: If payment is not made within 60 days from the due date, the service provided is subject to suspension. You will be notified in advance, allowing you ample opportunity to take any necessary steps to rectify the situation before any action is taken.

Invoice Disputes

If you find any discrepancies or have any other issues with an invoice, you should contact us immediately:

• Dispute Period: All disputes should be addressed to [email protected] within 15 days of receiving the invoice.
• Dispute Resolution Process: Our billing team will work closely with you to research and resolve disputes promptly, ensuring that the proposed resolution is fair and reasonable.

Contact Us

For any questions/doubts regarding your invoice or payment, please contact our billing department at [email protected]. Our group is dedicated to serving with responsive, customer-oriented support.